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Tel: 44 (0)1463 231576
Mob: 44 (0)7984 194083
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view from balcony

Booking Terms and Conditions

Cancellation & Payment Terms

The amount payable will be advised at the time of booking. 

  • If you cancel (or reduce the number of nights booked) 30 days or more before arrival then no payment is required.

  • If you cancel (or reduce the number of nights booked) less than 15 days before arrival (or in the event of non-arrival) you will be charged for your entire booked stay.

You can cancel your booking either by email to This email address is being protected from spambots. You need JavaScript enabled to view it. or by telephone (01463 231576). If you do cancel your booking you must obtain email confirmation from us that the booking has been cancelled otherwise your card may still be charged as the booking will not be deemed as cancelled.

We strongly recommend that you have adequate travel insurance to cover you in the event of cancellation or curtailment.

Payment is accepted by cash and Visa or Mastercard credit and debit cards. Payment by credit, debit or charge card may be subject to a surcharge as disclosed at the time of booking. Please note that we are unable to accept payments by American Express.  We also accept payment by electronic bank transfer (from UK bank accounts only)


We will only cancel your booking if your accommodation becomes unavailable for reasons beyond our control.  We will attempt to offer you alternative accommodation, however, if this is not possible, or unacceptable to you, then we will refund all monies paid by you.  Our liability does not extend beyond this refund.

Room Occupancy

All rooms have a maximum occupancy of 2 people (including children), except our Triple room which has a maximum occupancy of 3 people (including children). The maximum occupancy is strictly enforced.

Check-in & Check-out

Check-in is usually between 4pm and 6pm, but earlier or later times are available by arrangement.

If you expect to arrive later than 9pm, you should check with us that this is okay before booking.

Check-out is by 10am.

Breakfast Times

Breakfast is served between 7.30am and 9:00am weekdays, and between 8am and 9:00am at weekends.

Earlier breakfast times are available by arrangement, or a “take-away” breakfast can be supplied.

Guest Reviews

Your views are important as they help us maintain the highest standards. So to this end, unless you specifically request to opt out of the service,  you may receive email requests for reviews for both freetobook and TripAdvisor. These emails are designed to make it easy to submit a review, and the feedback really helps us so we hope you will be happy to let us (and other travellers) know how we are doing.

Email Communications 

Our standard method of communicating with customers is via email and as such all persons booking directly with us will be asked to provide a valid email address so we can contact them with important information about their booking. Please be assured that we will never disclose your email address to any third party organisation. In addition to communications directly relating to your booking, we may also contact you to provide other information that may help you plan and enjoy your stay in Inverness.


We are a smoke-free guest house. Smoking is strictly prohibited in any part of the property.


We are unable to accept pets.

Damage to Property

Please take care of our accommodation. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but if the damage or breakage is more significant we reserve the right to charge costs incurred to your card, together with any loss of income we may suffer if the room is not able to be re let pending replacement of damaged items or repairs to the property.


We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

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Contact Us

Craigside Lodge Guesthouse
4 Gordon Terrace
Inverness IV2 3HD
T: +44 (0)1463 231576
E: This email address is being protected from spambots. You need JavaScript enabled to view it.