Craigside Lodge Logo cream

Tel: 44 (0)1463 231576
Mob: 44 (0)7984 194083
Check Availability

view from balcony

WEBSITE PRIVACY POLICY

  1. Introduction

    1. We are committed to safeguarding the privacy of our website and service users, the information provided by us within this policy will explain how we will handle your personal data.

    2. By using our website you confirm your consent to our use of cookies on our website in accordance with the terms of this policy when you first visit our website.

    3. Usage Data – Meaning the way you use our website and the services provided on the website. This includes your IP address, geographical location, browser type and version, your operating system, where you were referred to our website from (I.e Google Search), the length of time you spent visiting the website, the number of pages you viewed and the navigation path that you followed. As well as relevant information like timing, frequency of visits and the pattern of your use. The source of the usage data is Google Analytics. This usage data may be processed by us for the purpose of analysing the use of our website and services, the legal basis for the processing of the usage data is consent-based and for monitoring and improving our website and services

    4. Account Data – Meaning the information we hold if you have made a booking with us. This may include your name and email address. The source of the account data is you and may be processed by us for the following purposes

      1. Operation of our website

      2. Providing you with your accommodation

      3. communicating with you about your reservations and accommodation

    1. Enquiry Data – Information contained in any enquiry you submit to us regarding our accommodation. Enquiry data may be processed for the purposes of offering, marketing and selling relevant products and or services to you. The legal basis for processing this information is consent and to ensure the proper administration of our business and the provision of services we provide you.

    2. Correspondence Data – Information contained in or relating to any communication that you send to us. Correspondence data may include the communication content and the metadata associated with the communication. Our website will generate the metadata associated with the communication made using the website contact forms. Correspondence data may be processed for the purposes of communicating with you and for record-keeping. The legal basis for processing this information is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

    3. In addition to the specific purpose for which we may process your personal data set out in this Section 2, we may also process and of your personal data where such processing is necessary for the compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interest of another natural person.

    4. Please do not supply any other person's personal data to us, unless we prompt you to do so.

  1. Providing Your Personal Data To Others

    1. We may disclose your personal data to our insurers or professional advisers insofar is as reasonably necessary for the purposes of obtaining and maintaining insurance coverage, managing risks, obtaining professional advice and managing legal disputes.

    1. We use Free To Book as our booking and availability provider, their privacy policy is detailed below our own.

  1. Retaining and Deleting Personal Data

    1. This section sets out our data retention policy and procedures, which are designed to help ensure we comply with our legal obligations in relation to the retention and deletion of personal data.

    2. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

      1. Usage Data will be retained by us for the duration of your contract with us any request to remove this information will be dealt with efficiently and your data will be deleted

      2. Account Data will be retained by us for the duration of your contract with us any request to remove this information will be dealt with efficiently

      3. Service Data will be retained by us for the duration of your contract with us any request to remove this information will be dealt with efficiently and your data

      4. Enquiry Data will be retained by us for the duration of the enquiry response process, if the enquiry does not result in the provision of a product or service to you or your company the data will be deleted from our system. If the enquiry results in the acceptance of a quote or provision of service for you or your company the enquiry data will be transferred to account data which we will hold for the duration of the contract.

      5. Correspondence Data will be kept for a period of 12 months when it will be deleted from our system

Notwithstanding the other provisions of this section 4 we may retain your personal data where such retention is necessary for compliance with a legal obligiation to which we are subject, or in order to protect your vital interests or the vital interests if another natural person.

  1. Amendments

    1. We may update this policy from time to time by publishing a new version on our website.

    2. You should check this page occasionally to ensure you are happy with any changes to the policy.

    3. We may notify you of changes to this policy by email or through our social media channels

  2. Your Rights

    1. You may instruct us to provide you with any personal information we hold about you, the provision of such information will be subject to the supply of appropriate identification

    2. We may withhold personal information that you request to the extent permitted by law.

    3. You may instruct us at any time not to process your personal information for marketing purposes

    4. You have the right to withdraw consent to data processing at any time

    5. You have the right to erasure of personal information data that we hold about you

    6. You may instruct us to correct any personal information we hold about you that is incorrect

  3. Cookies

    1. A cookie is a file containing an identifier ( a string of letters and numbers) that is sent by a webs server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. They can be persistent (remain valid until a set expiry date) or session (expiring when the browser is closed). Cookies do not typically contain any information that personally identifies a user, but personal information we store about you may be linked to the information stored by and obtained from cookies.

    2. We use cookies for authentication, security, advertising and analysis as well as your consent to the use of cookies more generally, the cookies used for these purposes are known as identify cookies

    3. Our service providers may use cookies and those cookies may be stored on your computer when you visit our website.

    4. We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/>./span>

  4. Our Details

    1. This website is owned and operated by Craigside Lodge Guesthouse

    2. Paul and Mandy Hart, Craigside Lodge Guesthouse, 4 Gordon Terrace, Inverness IV2 3HD

    3. You can contact us here

    4. This Privacy Policy has been adapted from the free policy provided by SEQ Legal which you can find a copy of here (http://www.seqlegal.com).

FREE TO BOOK PRIVACY AND COOKIES

Privacy Statement
Freetobook is booking software used by accommodation providers to enable their customers to make online bookings and manage those bookings.

This document applies to the processing by freetobook of personal data collected by properties using freetobook online booking system in relation to the provision of accommodation by those properties.

1. Your Personal Data

Properties using freetobook as their booking engine, collect and store information that you give when you make a booking. You are asked for your name, address, telephone number and email along with payment information and the names of any guests travelling with you. This may also include your IP address. This information is stored in the freetobook system in order to process your booking. You may be contacted by the Property you have booked with in relation to your booking.

Your data is also stored after you have stayed but will be kept no longer than necessary in order to comply with legal obligations and for properties to welcome your repeat business.

2. Data processed directly by third parties

If you provide payment information, this will be processed directly by secure PCI Level 1 compliant payment gateway providers.

3. Joint Controllers

In the context of providing booking software to accommodation providers to facilitate online booking, freetobook and the accommodation provider shall together operate as joint data controllers for the processing of your personal data.

4. Security Procedures

In accordance with General Data Protection Regulation (GDPR), freetobook observes reasonable procedures to prevent unauthorised access and misuse of personal information. We use appropriate business systems and procedures to protect and safeguard any personal information given to us. We also use security procedures and technical and physical restrictions for accessing and using the personal information on our servers. Only authorised personnel are permitted to access personal information in the course of their work.

5. Control of your Personal Data

You have the right to access data that is stored on behalf of properties taking bookings via freetobook system. You need to email or write to the property you booked with to request an overview of your personal data.

You can also contact the property you booked with on freetobook system if you believe that the personal information they have for you is incorrect, if you believe that they are no longer entitled to use your personal data or if you have any other questions about how your personal information is used or about the Privacy Statement. You need to email or write to the property you booked with.

6. Reviews

You may also be asked to send feedback after your stay in order for the property to further improve their service. Your email address will be used for this purpose. If you complete a review it may be posted on the property website, facebook page, twitter or google plus. However, no identifying details will ever be attached to a review posting.

To Process your information as described above, we rely on the following legal bases:

Performance of a contract. The storage of your information may be necessary to perform the contract that you have with the accommodation provider you are booking with.

Legitimate Interests. We may use your information for our legitimate interests, such as for administrative, fraud detection and legal purposes.

Cookies

A cookie is a small amount of data that is placed in the browser of your computer or on your mobile device. These cookies are used only to help you make a smooth booking and contain information like the date searched and language of booking. There is a difference between session cookies and persistent cookies. Session cookies will only exist until you close your browser. Persistent cookies have a longer lifespan and are not automatically deleted once you close your browser. We use persistent cookies in Google Analytics to analyse visitor traffic and behaviour.

By using freetobook website or proceeding with a booking you are consenting to the above use of cookies.

Check Availability

Image Gallery

Craigside Photos

Photos of Craigside Lodge.

Visit the Gallery

Tariff

Get information about our tariff throughout the year.

View our rates

tripadvisor

Find Us

View our location on a map and get directions from Google. GO...

View our personalised directions by car, foot and public transport. GO...

Contact Us

Craigside Lodge Guesthouse
4 Gordon Terrace
Inverness IV2 3HD
T: +44 (0)1463 231576
E: This email address is being protected from spambots. You need JavaScript enabled to view it.